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#ThursdayThought - You're doing culture all wrong. ROCKSTAR CX. James Dodkins & Jon Wolske

#ToughQuestionTuesday - HOW TO START A CAREER IN CX - James Dodkins & Ian Golding. ROCKSTAR CX

#ToughQuestionsTuesday - The Customer ISN'T Always Right. ROCKSTAR CX. James Dodkins & Jon Wolske

ROCKSTAR CX - CX STRATEGY 📊- James Dodkins & Nicolle Paradise

#CXStrategySaturday - Listen to understand customer needs. ROCKSTAR CX. James Dodkins & Jon Wolske

#FeelGoodFriday - Employee Empowerment = Customer Success. ROCKSTAR CX. James Dodkins & Jon Wolske

#MotivationMonday - No Call Centers at Zappos. ROCKSTAR CX. James Dodkins & Jon Wolske

#WisdomWednesday - ANYONE CAN BE MAGIC 💥- ROCKSTAR CX - James Dodkins & Lee Cockerell

ROCKSTAR CX. James Dodkins & Jon Wolske. Zappos Customer Success Secrets

#WisdomWednesday - Culture isn't a project. ROCKSTAR CX. James Dodkins & Jon Wolske

ROCKSTAR CX. James Dodkins & Alex Genov (Zappos). UNDERSTANDING THE CUSTOMER AS A PERSON

The Customer Feedback Conspiracy KEYNOTE James Dodkins

Steve Towers CX Man

Customer Experience Rockstar Keynote Speaker - James Dodkins

ROCKSTAR CX - James Dodkins & Joseph Michelli

#WisdomWednesday - HOW TO ENGAGE NPS PROMOTERS - ROCKSTAR CX - James Dodkins & Yiannis Maos

#ToughQuestionTuesday - HOLOCRACY - James Dodkins & Alex Genov (Zappos) ROCKSTAR CX

Rockstar CX - James Dodkins & Steve Towers talk about the power of Outside-In

ROCKSTAR CX. James Dodkins & Ian Golding. The State of The Customer Experience Industry

#ToughQuestionTuesday - FOCUS ON NPS PROMOTERS 👀- ROCKSTAR CX - James Dodkins & Yiannis Maos